The speaker will introduce the UX Graph that is a descendant of the UX Curve by Kujala et al. and the Experience Recollection Method (ERM) that is a revision of the UX Graph and was developed to help users to recollect their experiences with services/products more precisely and more in detail. These methods are not real-time methods but are memory-based methods for evaluating the experience.
The goal of using these methods is to feed back the users’ experience in the real context use to the planning stage of design so that the goal of design may not turn away from the adequate direction.
The presentation will have two parts: in the first part, the concept structure of quality characteristics related to the UX will be explained and the relationship between the business process including the design process and the usage process will also be discussed. Then, in the second part, UX Graph and ERM will be explained. Participants will be requested to try to use both methods (if we’ll have time to do that).
Masaaki Kurosu is a professor at the Open University of Japan. He is also an Emeritus President of HCD-Net (Human Centered Design Network) in Japan with 600 or more members. Based on his career as a usability and UX professional in industry and academia, he proposed the concept of user engineering, AET (Artifact Evolution Theory). His book “Theory of User Engineering” will appear from CRC Press in this fall.
Before coming to NIME (National Institute of Multimedia Education) that was consolidated to the Open University of Japan in 2009, he was a professor at the faculty of informatics of Shizuoka University. He was formerly working for Hitachi Ltd. at the Design Center and the Central Research Institute. He graduated the Ph.D. course of psychology at Waseda University.
He was born in Tokyo in 1948. He served as a conference chair of APCHI98, INTERACT2001, 1st and 2nd International Conference on Human-Centered Design, and Human Computer Interaction Thematic Area Conference in HCI International in 2011, 2013, 2014, 2015 and 2016. Formerly, he served as a member of TC13 of IFIP, ISO TC159/SC4/WG6 head of Japanese mirror group, and the steering committee member of APCHI. He is an author or a contributor of more than 40 books.
Thank you for attending the talk. The speaker kindly provided his presentation slide (some figures were deleted because of copyrights) and the ERM sheet used in the exercise.
160718 ToRCHI (download version).pdf