Democracy is a design problem. Solving that problem means improving the voter experience and inviting participation. It takes skills in plain language, accessibility, information design and user research to make government responsive and give everyone’s voice a chance to be heard.
Whitney Quesenbery runs the Center for Civic Design. She is passionate about making interactions with government effective and enjoyable, giving design literacy to elections and other government workers, and on a mission to ensure voter intent through design. Because democracy is a design problem.
She is the author of three books with practical advice in user experience: A Web for Everyone, Storytelling for User Experience; and Global UX: Design and Research in a Connected World.