Research Operations in User Research - How to Scale for Success - Geordie Graham

Research Operations (Research Ops) has emerged in the past few years to become an expected part of a User Research program, whether the organization consists of twenty-five researchers - or just one. This talk will build your knowledge to take your Research Ops skills to the next level.

Topics covered in the talk or Q&A include:

• Consent Forms & NDAs
• Recruiting systems and incentive management strategies
• Research repositories
• Skills matrix for guiding staff growth
• Maturity models for guiding organization growth
• Vendor assessment and relations

Geordie Graham has been an early and enthusiastic adopter of ResearchOps. He has honed his skills by growing user research teams in all kinds of organizations, including an early-stage start-up, a mature start-up, and one of Canada's largest companies. In his spare time, he enjoys taking care of his new puppy, travelling and swimming.

Recording